specialist fashion footwear and accessories brand with over 25 years’
experience, Dune London’s expert in-house design team continuously create
trend-led collections with distinct character and considered detailing.
Terms And Conditions
terms & conditions refer to Gift Cards and E-Gift Cards (known
collectively as “Gift Card/s”). The terms and conditions do not affect your
For security purposes we
strongly recommend that you register your Dune London Gift Card. This
will provide protection if your Gift Card is lost, stolen or damaged.
Gift Cards are issued by Dune London Limited. Registered office: 9 Hatton
Street, London, NW8 8PL, Registered number: 2127866 (England and Wales).
London reserves the right to update and change the terms and conditions of
our Gift Cards at any time.
the Dune London Gift Card constitutes acceptance of our Terms &
Conditions and we therefore recommend you read them carefully.
London Gift Card remains the property of Dune London and we maintain the
right to cancel the Gift Card in situations where it is deemed
Laws and Jurisdiction
conditions are governed by and construed in accordance with the laws of
England and Wales. You agree, as we do, to submit to the non-exclusive
jurisdiction of the English courts.
a Dune London Gift Card
London Gift Card can be purchased at any Dune London standalone store in the
UK and online at dunelondon.com. E-Gift Cards can only be purchased online.
Cards can be purchased with a minimum value of £10 and have a maximum value
limit of £500.
codes, discounts and offers cannot be used to purchase Gift Cards, unless
monetary value can be added to an existing Gift Card (“topped up”) at
participating Dune London stores or online, up to maximum total overall
Gift Card value of £500.
orders for Gift Cards may be shipped separately to any product orders
made in the same transaction.
Cards cannot be used to purchase other Gift Cards.
will not be given for the purchase of a Gift Card.
London will cancel the value of the Gift Card if we fail to receive payment
from the purchaser’s bank or card company for the purchase.
Gift Card to purchase a Dune London product
value of your Gift Card can be redeemed in any Dune London store in the UK or
London Gift Cards cannot be used in any Dune London concession within
department stores or on any 3rd party website.
certain times exclusions may apply where a Gift Card cannot be used to make a
particular purchase. Dune London reserves the right to amend these exclusions
at any time.
maximum amount a Gift Card can hold is £500. This limit cannot be exceeded by
either performing balance transfers or top-ups. In the event that a
refund would take the balance above £500, an additional Gift Card will be
A maximum of 5 Gift
Cards can be used as payment for each purchase in our shops, and 1 Gift Card
online. To use more than one Gift Card online, please consolidate your
separate Gift Card balances onto a single Gift Card in the My Account
must be present when the Gift Card is redeemed in our shops.
use your Gift Card, the amount of your purchase will be deducted from the
balance of the Gift Card. Change will not be given. Any balance on a Gift
Card can be used as full or part payment on a future purchase.
For security purposes we
strongly recommend that you register your Gift Card register your
London reserves the right to refuse to accept a Gift Card which it deems to
have been tampered with, duplicated, damaged or altered, or which is
otherwise suspected of being potentially fraudulent.
up a Gift Card or checking the balance
balance of a Dune London Gift Card can be checked in any Dune London store in
the UK or on dunelondon.com
Once a Gift Card
is registered the balance can be checked on dunelondon.com by going
to the balance check page.
your Dune London Gift Card involves you disclosing personal information which
includes your name, address, email address and phone number. The Dune
Except as set out in point 5
below, balances can be transferred between Gift Cards (you can move the
balances from several Gift Cards onto one Gift Card for your convenience) in
each case subject to a maximum Gift Card value of £500. This can be done in one
of our shops or by calling our Customer Services Team.
on physical Gift Cards cannot be transferred onto an E-Gift Card and vice
Card balance cannot be exchanged for cash or redeemed against the purchase of
another Gift Card.
of Dune London Gift Cards
London Gift Card is valid for a period of 24 months from the date of
Gift Card is topped up or used to purchase an item this extends the validity
for a further 24 months.
months, any remaining balance will be removed and the Gift Card will become
invalid and no longer available for use.
Gift Card is not a cheque guarantee, credit or charge card.
look after your Gift Card and treat it like cash while it has an existing
Stolen / Damaged Dune London Gift Cards
where your Dune London Gift Card is lost or stolen, Dune London is unable to
replace or reimburse the remaining balance on a Gift Card unless it has been
registered with us online.
Dune London cannot be held
responsible for any balance lost on a Gift Card as a result of theft or
fraud, and only the balance remaining at point of notification can be
transferred to a new Gift Card by the Customer Services Team.
Replacement Gift Cards will be posted to your registered home address only.
London cannot be held responsible for the unauthorised use of your Gift Card
online or in our Stores where the Gift Card number and/or PIN have become
known to another party.
Gift Card becomes damaged, Dune London will be able to replace the Gift Card
providing it is either registered online or the original Gift Card is still
in your possession and the details of the Gift Card can be obtained.
Replacement Gift Cards will be posted to your registered home address
your Dune London Gift Card to purchase in another currency
Cards are only available in UK Sterling and can be purchased on the
dunelondon.com website or in any of our standalone stores in the UK.
a Dune London Gift Card
you return a product(s) purchased using a Dune London Gift Card for an
exchange of a lesser value, any refund amount due will be credited to the
original method of payment.
event that you have discarded your Dune London Gift Card, a new Gift Card
will be issued to you with the refund amount applied.
partial refund is made for any purchase made using Dune London Gift Card and
another method of payment, then any refund amount owing will be credited to
the Dune London Gift Card in the first instance.
total to be refunded is more than originally paid by a Dune London Gift Card,
then any remaining refund balance will be refunded to the other method of
payment used (debit/credit card or cash).