Toni & Guy
Pioneering, inspirational and passionate, for 45 years TONI&GUY has dominated the hairdressing industry making exceptional hairdressing available on a global scale. Founded in 1963, TONI&GUY has since grown from a single unit in Clapham, South London to a multinational company comprising of salons and academies worldwide with 226 salons in the UK and 171 internationally. A house-hold-name, our first-class reputation has seen us receive many awards (including over 50 British Hairdressing Awards) and accolades including the title of SuperBrand and CoolBrand (a first for any hairdressing company). The fashion-led hairdresser – we have been the ‘Official Haircare Sponsor to London Fashion Week’ since September 2004 and create stunning catwalk hair for over 50 designer shows each year. We offer our clientele fashion-led, wearable hair that’s as individual as they are, in an environment that’s as welcoming as it is stylish. We aim to exceed industry standards with continually trained staff, offering the latest cutting and colouring trends to create the ultimate fashion accessory, fabulous hair for each and every client.
TONI&GUY Card Terms and Conditions of Use These Terms and Conditions apply to your TONI&GUY Card. Use of your TONI&GUY Card will constitute acceptance of these Terms and Conditions. You must therefore read them carefully. If there is anything you do not understand, please contact TONI&GUY Customer Services on 0207 921 9000 or at email@example.com Obtaining your TONI&GUY Card You can obtain a TONI&GUY Card free of charge at any participating TONI&GUY outlet. Your TONI&GUY Card is issued by, and remains the property of, Mascolo Limited, 58-60 Stamford Street, London, SE1 9LX. Using your TONI&GUY Card You can use your TONI&GUY Card at any participating TONI&GUY or Essensuals outlet to purchase haircuts and treatments and associated hair products. It cannot be used outside this limited network. It is not a credit card, charge card or debit card. Before you can use your TONI&GUY Card you will need to have it credited with funds. Your TONI&GUY Card will be activated when you first credit it with a minimum of £5. Crediting your TONI&GUY Card You can credit your TONI&GUY Card by using a credit or debit card or with cash at any participating TONI&GUY outlet. The minimum value you can credit your TONI&GUY Card with each time is £5; the maximum amount is £90. The maximum credit value you can store on your TONI&GUY Card at any time is £90. You can check the balance on your TONI&GUY Card at any time online or in any participating TONI&GUY or Essensuals outlet. Expiry Your TONI&GUY Card does not have an expiry date. However, if you do not use your TONI&GUY Card for a period of two years or more, your TONI&GUY Card will cease to be valid and any remaining credit value stored on it will expire. Checking the balance on your TONI&GUY Card will not constitute use of the TONI&GUY Card for these purposes. Expired value cannot be transferred to a new card or redeemed. You will not be able to use your TONI&GUY Card once it has ceased to be valid. Registering your TONI&GUY Card To protect the stored value on your TONI&GUY Card from loss, theft or damage you can register your TONI&GUY Card by following the instructions on the TONI&GUY website at https://wwws-uk1.givex.com/cws/toni_guy (or go to www.toniandguy.com and follow the links to Reward Me). Loss, theft, damage You should treat your TONI&GUY Card like cash in a wallet. If you lose your TONI&GUY Card or if it is stolen you may lose any value which is stored on it in the same way as if you lost your wallet. If you have registered your TONI&GUY Card through the TONI&GUY website, you should report immediately any loss, theft, fraudulent or unauthorised use of your TONI&GUY Card to TONI&GUY Customer Services on 0207 921 9000. In the event of loss, theft, fraud or other unauthorised use of your TONI&GUY Card, or if your TONI&GUY Card is damaged or malfunctions, Mascolo Limited may, at its sole discretion, replace your TONI&GUY Card and transfer any credit value stored on it to the new card. Circumstances in which Mascolo Limited may determine, in its sole discretion, that it will not replace your TONI&GUY Card include those where it reasonably believes that the notified incident has been caused by your wilful breach of these Terms and Conditions or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. Alternatively Mascolo Limited may, at its sole discretion, procure a redemption payment in respect of any outstanding value stored on your TONI&GUY Card. If Mascolo Limited agrees to replace your TONI&GUY Card, a replacement card will be delivered to your registered home address, usually within 5 days of you first notifying Mascolo Limited of the incident. If Mascolo Limited decides to redeem any outstanding balance to you, the redemption payment amount will be paid to you either by electronic credit to the debit or credit card that you most recently used to load up your TONI&GUY Card or by cheque to your registered home address, but the redemption fee will not be charged. Replacement cards will be posted to your registered home address only. Mascolo Limited reserves the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 6 month period. If you subsequently find or retrieve a TONI&GUY Card which you have reported lost or stolen, you must notify us immediately Complaints Procedure Complaints regarding any element of the service provided by TONI&GUY should be sent in writing or by email to TONI&GUY Customer Services at TONI&GUY Card, Mascolo Limited, 58-60 Stamford Street, London, SE1 9LX, or firstname.lastname@example.org . All complaints will be subject to the TONI&GUY Complaints Procedure which will be provided to you on your request. Compensation The Financial Ombudsman Compensation Service is not applicable to your TONI&GUY Card. Mascolo Limited do not offer any other compensation schemes to cover losses claimed in connection with your TONI&GUY Card. Customer Services If you need assistance, you can contact TONI&GUY Customer Services by telephone on 0207 921 9000 between the hours of 9.00 am and 5:30 pm on Monday to Friday, or via e-mail at email@example.com Communication
If you have any enquiry relating to your TONI&GUY Card, you can use the Contact Us facility on the TONI&GUY website or contact TONI&GUY Customer Services by telephone on 0207 921 9000 between the hours of 9.00 am and 5:30 pm on Monday to Friday, or at by e-mail at firstname.lastname@example.org Changing your Details If you wish to change any of your details please contact us by telephone on 0207 921 9000 between the hours of 9.00 am and 5:30 pm on Monday to Friday, or at by e-mail at email@example.com Data protection and Privacy