FAQs - iGiftie


How long does it take to receive a gift card?

All orders for physical gift cards placed before 10am will be dispatched same day (Monday to Friday, excluding bank holidays).

Once your gift card has been dispatched, it should be received within the following timescales which are provided by Royal Mail:

1st Class – 1 – 3 working days (including Saturdays)

Recorded – 1 – 3 working days (including Saturdays)

Special – 1 working day

Will my gift card be ready to use when it arrives?

You should allow 48 hours from the time of purchase and check your balance prior to using the gift card.

How can I check my balance?

Checking your balance differs per retailer. Please go to, or check the retailer terms & conditions within the product for further information on how to check the balance of your card.

How long does it take to receive an eGift?

Please allow 2 working days (excluding weekends and bank holidays) for eGift orders to be processed; delivery can vary from retailer to retailer.

Is there a minimum and maximum order value per transaction?

Yes, the minimum order value (excluding postage) is £10 and the maximum order value (excluding postage) is £200 per transaction.

Can I use my gift card online?

This varies from retailer to retailer. Please check the retailer terms & conditions for further information.

What postage options are available to me?

Royal Mail 1st Class, Royal Mail Signed For 1st Class or Special Delivery are available, costs will vary depending on your order. Orders with a value over £100 (excluding postage) can only be posted by Special Delivery as this is an insured and trackable service.

Is there an expiry date on my gift card?

This varies from retailer to retailer; please refer to the relevant gift card terms and conditions.

Can someone else use my gift card?

Yes, they contain cash balances so whoever is in possession of the gift card can use it.

Do I have to spend the whole amount in one transaction?

This will depend on the individual retailer. Please see retailer terms & conditions for expiration details and whether balance remains on your card until it is redeemed or the card expires.

Can I use more than one gift card/eGift per transaction?

This varies from retailer to retailer and varies from instore to online.  Please check the terms and conditions for your chosen gift card/eGift.

Can the gift card be topped up?

The gift cards cannot be topped up through this site. 

Can you load any value on the gift card/Is there a limit to what you can spend on a gift card?

There is normally a limit which varies from retailer to retailer, please refer to the relevant retailer information page.

I tried to use the card and the retailer stated there was no value on it or a different value to what was ordered?

Please ensure you have allowed 48 hours from the time of purchase and checked your balance prior to using the gift card. If your balance still does not match the amount in your order confirmation email, please contact us.

My gift card has expired. What can I do?

Please check the retailer terms and conditions for your card expiry date.

How do I activate my Gift Card?

For the majority of cards, no activation is necessary. Your card is issued active and ready to use. If any activation is necessary, you will be informed in writing when you receive your card.

Costs & Charges

Payment Card Charges

The use of personal debit and credit cards as listed below is free of charge: 

Mastercard Personal, Mastercard Signia and World, Visa Personal, Debit Cards

If you pay with a corporate credit card (payment methods listed below), you shall pay the following fees as a percentage of the value of the transaction at the time of placing your order:

Mastercard Business 2.2%

Visa Business 2.3% will be the vendor name that appears on your bank or credit card statement.

Lost & Stolen cards

What happens if I lose my gift card?

Please treat your gift card as cash as we cannot replace this if lost or stolen. We would recommend where possible you register your card with the retailer via their website.

My gift card has not arrived

Please allow 5 working days from placing your order for standard first class delivery. If your card has still not arrived, please contact us.

If your card has been lost or stolen in the post, we will endeavour to deactivate the card and transfer the balance to a new card which will be sent to you. With the exception of cards sent by tracked and insured mail, you will be required to pay postage fees for the reship as well as an administration fee of £2.50. Should the card balance have been spent, you will need to pay for the replacement of the order, except in the case of orders sent by tracked and insured mail.

We are not liable for any missing funds if the delivery method wasn’t insured.

What happens if I need a refund from the store when using a gift card, would you be able to refund me for the gift card?

We cannot process refunds, however in most cases where a refund is required, the retailer will refund to the method of payment used for initial purchase e.g. gift card, debit or credit card.

My gift card was damaged in the post

Provided the card has not been used, we will send a replacement.

I received the package but there was no gift card inside

Please contact us as soon as possible. We will treat as lost/stolen and follow same process to investigate if the card has been used and send out a replacement free of charge.

Payment Questions

I am unable to pay with an Amex card on the website. Why is this?

Amex cards cannot be used to make payment on this site. Please make your payment using an alternative payment method.

I am placing an order for an eGift and a fee has been added to my order. What is this fee?

This fee is applied per eGift ordered. This fee covers the cost of processing the order, i.e. sending the eGift.

Refund Policy

Requests for order cancellation must be made in writing within 14 days of receipt of order. Orders sent by first class mail or Special Delivery will be deemed to have arrived the next working day after dispatch. Refunds will be made back to the credit / debit card used to purchase.  In some instances, gift cards must be returned by registered post. SVM accept no responsibility for their return or for postage payable. Refunds can only be made for funds still on the gift card that have not been spent.

The above refund policy does not apply to eGift orders. By submitting your eGift order to be processed, you agree to waive your rights to a 14-day cooling-off period as per Consumer Contracts Regulations. You accept that you do not have the right to withdraw from the transaction once the delivery of product has commenced, at which point your transaction is final.

To ensure our emails reach you, please add our address to your contacts; or add our domain to your safe senders list.


If you have any further queries or require assistance, please contact us. Opening hours are Monday to Friday, 8.45am - 5.30pm, excluding bank holidays.